- Arrival days are flexible, subject to agreement.
- In summer the minimum booking is 7 nights; for other periods the minimum is 3 nights.
- A non-refundable deposit of 50% is needed to reserve a booking.
- Balance of payment is due 8 weeks before arrival.
- Payment can be made by bank transfer in euro or by euro bankers draft.
- Check in is after 4:00pm.
- Check out is before 9:00am.
- A €150 security/breakage deposit must be paid in cash on arrival.
Terms and Conditions
A copy of Terms and Conditions can also be downloaded here:
Terms and Conditions
Bookings & Payments
A 50% holding deposit & a completed Booking Form are required to secure a booking.
No booking is considered made until the deposit has been paid. Payment of either the
deposit or the full amount by whatever means confirms the agreement of the tenant/client
to these terms. Upon receipt of payment, the booking will be confirmed, within 48 hours.
The remaining 50% is due no fewer than 8 weeks prior to the arrival date. If a booking is
less than 8 weeks prior to arrival, the full amount must be paid to secure the booking.
Payments should be made by bank transfer in euro. Delay in payment will constitute
cancellation by the tenant/client of the booking. If the booking form is returned by email,
it is understood that you have read and accepted these conditions of booking without
signature. Upon receipt of the full amount the owner will send you the final details.
Bookings can not be accepted from anyone under the age of 18 years.
Security Deposit
On arrival a security deposit of €100 is to be paid to the owners or their representative, to
cover any breakages, damage or extra cleaning. The tenant will be responsible for
maintaining the property, furniture, fittings and equipment in the same state as at the
commencement of the rental period and will indemnify the landlord against any loss or
damage caused by the tenant/client. The deposit will be returned to you after an
inspection is made, before your departure, less any deductions for damages and or
additional cleaning, however should any further damage be discovered on further
inspection within the next 7 days or before another tenant/client takes up residency, but
within 14 days, then the landlord reserves the right to claim for those damages.
Cleanliness
The property will be assigned to you in clean and good order, with the washing up done
and the rubbish removed. You must leave the property in the same clean and good order
in which you found it otherwise the owner is entitled to deduct from your security deposit
the cost of restoring the property to its original order. If on arrival you do not find the
property in clean and good order you must immediately advise the owner or their
representative. Sun creams and lotions can stain fabrics; any such damage must be paid
for.
Furniture is not to be moved without the permission of the owner.
Use of Services
The use of the apartment includes normal use of the gas, electricity and water. Services
must be turned off when not in use. An addition charge will be made for any additional
usage above that which is considered reasonable.
Animals
No animals are allowed in the apartment at any time.
Smoking
No smoking is allowed inside the property. Violation of this will result in immediate
eviction and the loss of your security/damage deposit.
Occupancy
The number of persons occupying the property must not exceed the number stated on the
booking form and only the persons declared on the booking form may occupy the
property. Violation of this will result in immediate termination of your tenancy and
forfeiture of all payments.
Security
The windows must be closed and the door locked when the apartment is not occupied.
The tenant/client will indemnify the owner against any loss or damage suffered as a
consequence of any breach of this clause, including without limitation, any loss or
damage resulting from the owner's insurance being vitiated as a consequence of the
tenant's/client's actions.
Arrival & Departure Times
Arrivals are after 3:00pm, or by prior arrangement with the owner. The property must be
vacated by 9:00am on the day of departure, allowing up to 35 minutes for a full
inspection. A charge of €25 per hour will be made for every hour or part there of past
9:00am that the apartment is still vacated by tenants/clients or their belongings.
Liability
The owner accepts no liability for loss or damage caused by any event which constitutes
'force majeure' i.e. wars, riots, natural disasters or for any accident or loss of property
sustained by clients during the period of their rental or for any breakdown in the supply
of gas, electricity and water attributable to public utilities. The owner will not be liable to
the tenant/client for any loss damage or injury incurred at the property, or through use of
any equipment or facilities, other than death or personal injury arising as a consequence
of the negligence of the owner. Under no circumstances will the owner's liability exceed
the amount paid by the tenant/client for the rental period.
Our rental agreement says: "Agent can not be held responsible for the failing of any other
company due to said companies error or service interruption (i.e, electricity, water, gas,
etc). However, Agents agree to do all that is humanly possible to remedy and issue as
quickly as possible. Agent cannot be held responsible for acts of neighbors such as;
construction, road repair and maintenance.
Complaints
Complaints must be made immediately by telephone or in person to the owner or their
representative in order that they may do all possible to rectify any problem you have.
Complaints must be confirmed in writing before the end of your stay. Complaints made
after the end of your rental period can not be taken into consideration. In the event of a
dispute the court of law of Perugia will have jurisdiction.
Access
The tenant/client will allow maintenance/cleaning staff, the owners and the owner's
representative reasonable access to the property for the purposes of repair and
maintenance.
Cancellation Terms
Cancellation takes effect only when written notification is received by the owners, from
the person who made and agreed to the booking. Cancellation notification must be made
by recorded delivery and applies from the date when received. For cancellations received
more than 8 weeks before the commencement of the rental period, the holding deposit
will be forfeited in full. For cancellations received less than eight weeks before the
commencement of the rental period the holding deposit will be forfeited in full; any other
money paid to the owner by the tenant/client will only be refunded to the tenant/client if
the owner is able to re-let the property before the commencement of the rental period. In
the event of the property being re-let at a lower rental than that to be paid by the
tenant/client, the owner will only be obliged to refund to the tenant/client a sum
equivalent to the actual rental obtained. If for any reason the booking is cancelled by the
owner, all money paid by the tenant/client will be refunded to the tenant/client.
We strongly recommend that you ensure you have suitable travel insurance
including cancellation cover, to guard against unforeseen circumstances.
Karen-Louise Taylor
+39 75 835 5144
Umbriacalling
info@vecchiacasa.com